Denox Instruments – Privacy Policy
Last Updated: March 7, 2025
At Denox Instruments, we value the privacy and protection of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our store. By accessing our website or making a purchase, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect personal information when you visit our website, create an account, make a purchase, or contact us for customer support. The types of information we collect include:
- Personal Identification Information: Name, email address, mailing address, phone number.
- Payment Information: Credit/debit card details, billing address, and other related payment details (note: Denox Instruments uses secure third-party payment processors for transactions).
- Medical Information: If applicable, we may collect medical-related data required for the processing of certain medical instruments or customized orders.
- Order Information: Information about the products you purchase, including product types, quantities, and order history.
- Log Data: Information such as IP address, browser type, operating system, and browsing behavior on our website, collected through cookies and other tracking technologies.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- Order Processing: To process your orders, manage payments, and deliver the products you purchase.
- Customer Support: To respond to inquiries, resolve issues, and provide assistance regarding products or services.
- Marketing: With your consent, we may send you newsletters, product updates, and promotions. You can opt out of these communications at any time.
- Improvement of Services: We may use your information to improve our website, products, and overall customer experience.
- Compliance with Legal Obligations: To comply with laws, regulations, and industry standards, including those related to medical products and healthcare.
3. Payment Methods
Denox Instruments accepts a variety of payment methods to ensure a smooth and convenient purchasing experience for our customers. These include:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- Debit Cards
- PayPal
- Bank Transfers
- Other Secure Payment Options (as available)
All payment transactions are securely processed through trusted third-party payment processors. We do not store sensitive payment information like credit card details on our servers.
4. How We Protect Your Information
We take the security of your personal and payment information seriously. We implement a range of security measures to safeguard your data:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data during transmission.
- Data Storage: All personal and payment data is stored securely on our servers, with access restricted to authorized personnel only.
- Third-Party Processors: We work with trusted third-party payment processors who comply with industry-standard data protection measures.
However, please note that while we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
5. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party companies that assist us in operating our store, processing payments, and delivering products (e.g., payment processors, shipping providers).
- Legal Requirements: We may disclose your personal information if required to do so by law, regulation, or legal process (e.g., subpoenas, court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of Denox Instruments, customer data may be transferred as part of the transaction.
6. Your Rights and Choices
As a customer, you have the following rights regarding your personal information:
- Access: You can request to view the personal data we have collected about you.
- Correction: You can request corrections to any inaccurate or outdated information.
- Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations or ongoing transactions).
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
7. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience on our website. Cookies help us remember your preferences, analyze website traffic, and personalize your experience. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of certain parts of our site.
8. Third-Party Links
Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. International Data Transfers
If you are accessing our services from outside of the country where Denox Instruments operates, please note that your data may be transferred to and processed in another country. By using our services, you consent to the transfer of your personal information to countries with different data protection laws.
10. Children’s Privacy
Denox Instruments’ services are not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.
11. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Denox Instruments
Email Addresses:
Phone Numbers:
- +923255529000
- +923476056473
Address:
OPP SONI SQUARE KHADIM ALI ROAD,
Sialkot,Pakistan.