Denox Instruments – Refund & Return Policy (Medical Instruments)
1. Return Window:
- Denox Instruments’ medical products come with a 14-day return policy. Returns must be initiated within 14 days of receiving the product.
- Return requests should be made within 14 days from the date of delivery.
2. Refund Eligibility:
- If the item is defective, damaged, or not as described, you are eligible for a full refund. Additionally, shipping costs may also be refunded if the issue is due to seller error or faulty goods.
- If you are returning the product due to incorrect order or change of mind, you will be responsible for the return shipping charges.
3. Condition of Item for Return:
- To be eligible for a return, the item must be in original condition, unused, and in its unopened packaging.
- Items that are used, opened, or have hygiene-related issues (such as surgical tools, diagnostic equipment) cannot be returned.
- Products that are in sealed packaging (e.g., syringes, gloves) cannot be returned once opened.
4. Return Process:
- Return requests can be initiated through Denox Instruments’ platform. A return shipping label will be provided for the return.
- All returned items must be packed securely and safely to avoid damage during transit.
5. Exceptions:
- Personalized or customized medical instruments (e.g., products made according to specific prescriptions) cannot be returned.
- Hygienic products (such as gloves, face masks, and surgical tools) that have been opened or used are non-returnable, unless defective.
6. Denox Instruments Money-Back Guarantee:
- If Denox Instruments fails to ship the item, or if the item is not as described, defective, or damaged, you can use Denox Instruments’ Money-Back Guarantee to get a full refund.
- Claims should be submitted within 30 days of the transaction.
7. Health & Safety Compliance:
- Denox Instruments ensures that all products comply with health and safety regulations (e.g., FDA, CE) where applicable. If an item poses any health risk or fails to meet safety standards, returns will not be accepted.